Refund policy

Return and Refund Policy

Period:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items:

• Custom Products: Custom printed products, such as custom gazebos canopies and walls, are not eligible for return or refund.

Contact:

For any concerns, please contact us via email at gazebos.co.nz@gmail.com or phone at 021 828 182. Supporting documents or photos may be requested to better assist you.

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at gazebos.co.nz@gmail.com.