Return and Refund Policy

Change-of-Mind Returns

We accept change-of-mind returns for eligible non-custom products within 7 calendar days of delivery.

To be eligible for a return, the product must be unused, unassembled, undamaged, complete and in its original packaging. Proof of purchase is also required.

Please contact us before returning an item. Products returned without prior approval may not be accepted.

Customers are responsible for return delivery costs for change-of-mind returns. Original delivery charges are non-refundable unless the product was faulty, damaged or incorrectly supplied.

We do not charge a restocking fee for approved returns.

Custom and Personalised Products

Custom-made and personalised products, including custom-printed gazebo canopies, roofs, valances, walls, banners and other products manufactured or printed to the customer’s specifications, cannot be returned or refunded because of a change of mind.

Custom orders also cannot normally be cancelled once artwork has been approved or production has started.

This exclusion does not apply where a custom product is faulty, damaged, incorrectly supplied or materially different from the approved artwork or order specifications.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible if the product:

• Arrives damaged;
• Is faulty;
• Is missing parts;
• Is different from the product ordered; or
• Does not materially match the approved artwork or specifications.

Please provide your order number, a description of the problem and clear photographs or other supporting information.

Where the issue is confirmed, we will provide an appropriate remedy, which may include repair, replacement, reprinting, replacement parts or a refund. We will arrange or cover reasonable return delivery costs where the product is confirmed to be faulty, damaged or incorrectly supplied.

Nothing in this policy limits any rights or remedies available under the New Zealand Consumer Guarantees Act 1993 or other applicable laws.

Return Method

To request a return, please contact us:

Email: gazebos.co.nz@gmail.com
Phone: 021 828 182

Approved products may be returned by courier or delivered in person by prior arrangement. We will provide the correct return address and return instructions after approving your request.

Please do not send products back without contacting us first.

Exchanges

We do not offer direct exchanges. Where a non-custom product is eligible for return, the original product may be returned for a refund and a new order can be placed separately.

Refunds

We will notify you after the returned product has been received and inspected and advise whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at gazebos.co.nz@gmail.com.